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Adults

Children

Period you want to cover for

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Date of birth

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Reasons to Choose

0

No Sublimit
No restriction on claims due to hospital room rents

3

MoreCover
3 Lakh free cover as joining bonus with a 10 Lakh Sum Insured

10

Online Discount
10% discount when you buy online

20

Discount on 2 or 3 year Term
10% online discount + 10% additional discount on 2 or 3 years policy term

100

Full refund on cancellation
100% refund if you wish to cancel our policy within 90 days

5000

Cashless Network Hospital
5000 hospitals and growing. You are never far from our cashless network

Top 10 Reason to Buy Reliance Health Insurance?

More benefits MORE benefit levs you chose any one More Time, More Cover, More Global option for free.

papperless 100% Paperless Processes

customer calls Customer calls addressed by the internal employees

hospitals 5000+ Network Hospitals

room rent No - Sublimit on hospital room rent

hospitalisation Expenses Covered- 90 Days pre-hospitalisation & 180 days post hospitalisation

care treatment Day Care Treatment

Insured options Varied Sum Insured options from 3 Lakhs to 1 Cr

benefits Restore Benefit

Organ Donar Organ Donar Expenses

BENEFIT BENEFIT DESCRIPTION SUM INSURED (INR)
Inpatient Care Covers medical expenses such as room rent, ICU charges, medical practitioners fee, nursing charges etc. incurred during hospitalisation due to an illness or accident for period more than 24 hours. Covers hospitalisation due to mental illness, parkinson and alzheimer’s disease in accordance with the mental healthcare act, 2017. 3L, 5L, 10L, 15L, 50L & 1 Cr.
Special Treatments Coverage of treatment which are usually not covered under regular health insurance plans, such as
  • Robotic surgeries which are less invasive and results in quick recovery.
  • Stem cell therapy and upcoming futuristic technology in medical science.
  • Correction of eye sight due to refractive error above dioptre 14.0.
  • Administration of intra-articular or intra-lesional injections, monoclonal antibodies such as rituximab/infliximab/tratsuzumab and supplementary medications such as zoledronic acid. This comes with a co-payment of 50%
3L, 5L, 10L, 15L, 50L & 1 Cr.10% of Sum Insured subject to minimum of 100,000
Day Care Procedures Medical expenses incurred for day care treatment taken at a hospital or day care centre. There is no limits to the number of day care procedures covered. All day care treatments are coverered. No sub-limit
Domiciliary Hospitalisation Covers medical expenses for medical treatment at home for a period exceeding three (3) consecutive days which would otherwise have necessitated hospitalisation. No sub-limit
Organ Donor Medical expenses on harvesting the organ from the donor during organ transplantation No sub-limit
Ayush Benefit The medical expenses for in-patient treatment taken under ayurveda, unani, siddha and homeopathy. No sub-limit
Pre-Hospitalisation Covers medical expenses incurred 90 days prior to the date of hospitalisation. 90 days
Post-Hospitalisation Covers medical expenses incurred up to 180 days from the date of discharge 180 days
Emergency Ambulance Actual expenses incurred for utilizing road ambulance service for transporting the insured to the nearest hospital with adequate emergency facilities in case of an emergency or from one hospital to another if required No sub-limit
Transportation Benefit Expenses incurred upto Rs.500 for utilizing a registered radio cab operator’s services for transporting the insured person to and/or from the hospital, provided that have approved a pre-authorization request. Upto Rs.500
Restore Benefit Re-instatement of the sum insured if exhausted during the policy year. Restore sum insured can be used for only future claims made by the insured person and not against any claim in respect of an Illness (including its complications) for which a claim has been already paid. Automatic re-instatement equal to 100% of the sum insured

More options benefits - first more options benefit comes at no extra cost and other 2 at nominal.

MoreTime 13 months cover for a 12 months premium.
26 months cover for a 24 months premium.
This benefit is not available for 36 months (3 years) policies.
MoreCover 2 lakhs additional cover on Rs.5 lakhs cover.
3 lakhs additional cover on Rs.10 lakhs cover.
Additional sum insured limit available for protection against high value claims, this extended limit can be utilized for treatment for same illness/condition for which the base sum insured was fully utilised.
MoreGlobal Covers any emergency hospitalisation for illness which are first manifested while travelling overseas upto 100% of sum insured with maximum limit upto `20 lakhs.

Discounts offered

Tenure Discount 10% discount for opting two years or three years policy tenure with premium payment in advance as a single premium.
Voluntary Co-payment 10% discount for opting voluntary co-payment of 10% on the premium.
MoreResults Discount 10% discount on renewal premium for undergoing basic health check-up at your cost and sharing results with us. Test must include following basics tests blood glucose, blood pressure, cholesterol and weight assessment.
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FAQ’s

What is health Insurance ?

Health insurance is coverage of risks related to health hazards.

Why do I need health Insurance ?

Medical emergencies come un-announced. The cost of healthcare can be enormous. In the absence of health insurance, this expense has to be borne out-of-pocket. This can have an adverse impact on the financial situation of a family. A Health Insurance cover provides much needed financial assistance in case of emergencies, and ensures that you can access healthcare facilities when you need them the most, without worrying about the medical expenses.

Advantages of Reliance Health Insurance

Our products are easy to choose, easy to buy and easy to use. There are no sublimits or copayments applied unless voluntarily opted. More Health Insurance offers extended Pre/Post hospitalisation period, no specific day care list, renewal benefit such as health check-up discount, restoration of sum insured and other unique benefits like MoreTime, MoreCover, MoreGlobal and host of other benefits. For more details please read our product literature.

How does Reliance health insurance compare with those offered by other institutions?

Reliance Health insurance products are simplified with Automagic experience, when compared to other health insurers in market.

What are the benefits under this policy?

More Health insurance product offers inpatient care, extended pre/post Hospitalisation and other benefits which are at on par with market. In addition it offers unique benefits such as - Restore Benefit, Special Treatments and More Option Benefits. Please refer to product literature for further details.

Is there any eligibility criteria for purchasing more health insurance?

Yes. This More Health Insurance is for age bracket of 91 days to 65 years can apply for this product.

How many members can be covered under more health insurance?

In a family floater plan a maximum of 8 members can be covered, with a maximum of 2 adults and 6 children.

Will I get Maternity Benefit?

No. Maternity benefit is not covered under the More Health Insurance.

What kind of eye treatment will I get reimbursed for

Eye treatments requiring in-patient hospitilization or day care procedure are covered. Correction of eye sight due to refractive error above dioptre 14.0 is also covered. However, any treatment under taken for purpose of cosmetic change is not covered.

How many times can I go for full body health check-up under your policy?

Product doesn’t offer preventive Health check-up. However if you share your health check-up reports which is done during the policy year then we will provide discount at your policy renewal.

Which all family members can be covered under policy?

Family Floater plan covers - Self, spouse and children.

For how many days pre hospitalisation expenses are covered?

Pre-hospitalisation medical expenses incurred in the 90 days before the hospitalisation will be covered.

Can I include my parents in policy if they are senior citizen?

Yes as long as the maximum entry age is less than or equal to 65 years.

Can I transfer my individual health policy to a family floater?

Yes. You can change your plan at the time of renewal.

What are the diseases covered?

Diseases which are not pre-existing, and not specifically excluded would be covered which requires hospitalisation. Please refer to the product literature for time bound exclusions.

Any room rent capping?

One of the best feature in More Health Insurance is, it doesn’t have any room rent capping.

Can I cover my parents and parent in laws? What is the age limit?

Yes, you can cover your parents and parents-in-laws provided their age is under 65 years.

What’s the maximum amount/limit permissible for bonus accumulation and what is bonus sum insured?

There is no cumulative bonus provision in our more health insurance.

What is the difference between cashless claims and reimbursement?

Cashless claim is a process where the insured undergoes hospitalisation in the network hospital & the claimed amount is paid directly to the hospital and reimbursement claim, on the other hand, is a process where insured undergoes hospitalisation in non network hospital, pays for all the expenses first and later applies for reimbursement. In this case, the claimed amount is paid to the insured.

How can I intimate a new claim?

A. Website :

  1. Login to the website and enter your registered email id then you will receive OTP on your registered mobile number.
  2. Once you login, click on "Intimate a new claim".
  3. You need to select your policy number from the drop down option and select the member against whom you are raising the claim intimation.
  4. Enter your policy, insured, intimator, case , hospital and your communication details.
  5. On submission of above details, you will receive intimation number.

B. You can also call / mail us for claim intimation.

What do you mean by Pre Authorization?

In order to avail cashless facility, pre-approval is required from insurance company called Pre-Authorization. It applies in case the insured goes for admission to a network hospital.

Pre-Authorization request is valid for how many days?

Pre-Authorization request is valid for 15 days from the expected date of admission to the hospital. Policy should be active / valid during these 15 days.

How can I check my claim status?

You can login on the website and check the list of claims made and respective status.

How many claims can be availed in a year?

Any number of claims can be availed upto the limit of Sum Insured / Capping.

What is Planned hospitalisation?

Planned hospitalisation means the insured informs insurer about the hospitalisation in advance. Insurer must be informed before 48 hrs or immediately post hospitalisation. You can also intimate us 30 days before hospitalisation.

Can you reconsider my pre-auth if its rejected initially?

Yes, we can reconsider rejected pre-auth supported with clarification from treating doctor.

What are the situations under which one may be denied cashless hospitalisation?

There may be various reasons like waiting period, sum insured exhausted, permanent exclusion, sub-limit exhausted.

To whom my family members can approach in case of help required to lodge a claim request?

The members can contact RHI via customer care number or mail us at reliancehealth.service@relianceada.com.

How does one get reimbursements in case of treatment in non- network hospitals?

Post availing the treatment, the customer needs to submit the required documents to RHI. Claims team will evaluate the documents and sanction the amount as per policy terms and conditions. The sanctioned amount will be credited to insured's A/C.

My reimbursement claim will be processed in how many days?

Your reimbursement claim will be settled in two weeks from last document submission.

I have a disease. Can I raise a claim ?

Yes, you can raise the claim. We will process the claim as per policy T & C.

What is a settlement letter ?

Settlement letter is a letter which will be shared by us after we process your claim. The letter will have all the details of your claim.

Will the medical costs be reimbursed from day one of the cover?

The medical costs will be covered post waiting period.

Will I get the entire amount of the claimed expenses?

The claims team will evaluate claim request and sanction the claim amount as per terms and conditions of the policy.

Can any claim be rejected or refused?

Yes, RHI can reject claim in case of fraud or when customer does not submit the required documents within given turn around time (TAT).

Should the claim be submitted to the Insurance Company or TPA?

We have inhouse claims processing team. So you need to submit the claim to RHI.

My policy is in grace period for renewal but can I raise claim during that term?

No, If a policy is in grace period you can't raise claims.

What is the procedure to get reimbursement in case of planned hospitalisation?

As a good practice, please keep us informed by intimating the claim before admission. Maximum upto 7 days post discharge please submit the required copies with the claim form. Post hopitalisation expenses can be submitted separately.

How can I track my claim for current claim status details ?

We will keep you updated on the status of the claim through emails / SMS. You can also track your claim on our website.

Is the claim amount subject to tax ?

No, the claim amount you receive under your health policy is not subject to tax.

What is the process to purchase your policy?

You can click here to purchase the policy. Its a very simple and quick process. You are required to enter few details like name, mobile no, email id, answer few medical questions and post evaluating your proposal form, we will be issuing you policy.

Is there an income tax exemption on the premium?

Yes there is a tax exemption under section 80D.

Can I buy floater policy?

Yes, you can buy floater policy.

What is the expiry of my policy?

The expiry of your policy will be mentioned in your policy document.

What does my policy cover ?

You would have received policy kit on your registered email ID. The details are present in the kit.

While making payment through net banking, due to internet connectivity issue I was not able to pay. What are next steps in this case?

You can login to the customer portal and open your pending proposal.

How can I pay premium?

Through all payment options - debit, credit, internet banking, certain wallets, UPI. All these can be accessed through our payment gateway.

Can I pay in instalments or are EMI options available on my debit card?

No. You cannot pay the premium in instalments.

Is medical test mandatory for everyone?

Medical test are not mandatory. Medical test can be asked on a case to case basis taking into consideration product, age and existing medical conditions.

Where can the medical tests be conducted?

The medical tests can be conducted at any designated diagnostic centers identified by Reliance Health Insurance. List of such centers is available during the medical booking process.

Can I book the check-up online?

Yes, it can be booked online. You can login to the customer portal and view "Pending Proposals" section. Also, you would have received the link on your registered email ID.

Who bears the expenses for PPHC/medical check-up and who gets the medical reports?

100% cost of Pre Policy Health Check-up will be borne by Reliance Health Insurance Limited and reports of accepted cases will be shared with you.

What If I miss my appointment?

We can reschedule the appointment.

Can I reschedule my medical test?

Yes it can be rescheduled. You can raise the request to us via call / mail.

Is home medical check-up option available?

Yes, however, please note that all the medical tests might not be covered during home visit.

How does the home tests work? Will the technician contact us?

Diagnostic Centre person will call you 1-day prior with test instructions and documents needed for verification.

Can my recent test reports be used in case of pre policy health check-up requirement?

No, It cannot be used.

How can I renew my policy?

RHI will send you renewal notice before 2 months from the expiry date of the policy. In case you don’t receive the renewal notice, you can reach out to us at 022-33426868. It is a good practice to renew the policy within 15 days before expiry of the policy.

What is endorsement?

An endorsement is an amendment or addition to an insurance policy / proposal.

How can I make amendments in my policy?

Intimate us via call / mail. Submit the required documents, if required.
Post evaluating the request, you will have to pay additional amount if required.
You will receive endorsed document on your registered email ID.

I have insurance policy with another insurer. I want to port it to RHI policy. What is the process ?

Yes, you can port your policy. You need to inform us at least 45 days before, but not earlier than 60 days from the premium renewal date of his/her existing policy. Intimate us via call / mail. We will share the list of required documents & portability form with you. You need to courier the documents as per the list. Post receiving the documents, your case will be evaluated. Post evaluation, you will receive payment link. You need to make the payment. Post payment, you will receive the policy kit on your registered email ID. Portability approval is at the discretion of the company.

How can I raise a complaint?

You can either call us at 022-33426868 or mail us at reliancehealth.service@relianceada.com

How to check the status for my complaint?

You can login into website and check your complaint status. You will be also intimated on via email / SMS.

how much time my complaint will be resolved?

We will resolve your complaint within 48 hours. There are certain issues which may require additional time, in such case, we will resolve within 14 days.

How can one raise a complain to ombudsman?

The list of ombudsman is available on IRDAI website -http://www.policyholder.gov.in/Addresses_of_Ombudsmen.aspx

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