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Privacy Policy

 

Protecting the privacy

All information submitted by the visitors to the website/app of Reliance Health Insurance Limited (Reliance Health Insurance) shall be safeguarded and protected. Reliance Health Insurance is committed to protecting the privacy, confidentiality, accuracy and security of the personal information that it collects, uses, retains and discloses in the course of conducting business. This privacy policy will protect the data provided by you and will be used for purposes of processing your application, the assessment and processing of claims and any other administration purposes relevant to any policy issued by Reliance Health Insurance. By using this website/app you agree to the terms of this privacy statement.

Collection of Personal Information

The information collected by us includes your contact information such as your name, address, email address, physical, psychological and mental health conditions, sexual orientation medical records and history and other details as given in the registration page of our website/app. We also collect information such as beneficiary/nominee/appointee name, address and your relationship to the beneficiary/nominee/appointee when you buy a policy from us. This is required to maintain a record of your beneficiary/nominee/appointee details for your insurance with us.

Use of information collected

By using this website/app and/or on procuring quotations therein, you hereby authorize us to contact you via calls, mails and/or text messages or by any other similar means using the contact details so provided, to furnish you with information regarding our various services and products currently available or as may be added or made available at any future date. This authorization shall be licit for the mentioned purposes irrespective of whether you are registered with the NDNC registry or not. In the event you do not wish to receive such information, you may unsubscribe to the facility. We may collect, use and disclose your personal information to:

We may collect, use and disclose your personal information to

  • Identify you
  • Understand your needs
  • Confirm your application information and assess your eligibility for products and services
  • Provide you and/or your insurance agent/intermediary with ongoing services, establish and maintain communication, and to respond to your inquiries
  • Investigate and settle your claims, and determine your eligibility for benefits
  • Provide information that may be of interest to you
  • Meet regulatory requirements

Further, you authorize us to share your Personal Information with the Reliance Group, the same may be used to offer you the products and services of the various Reliance Group companies as well.

We shall also be collecting yours and the other insured members personal information through the Identification documentations that you submit at the time of purchasing a policy. You hereby consent to our use of such Identification Document number and details to link all the policies of the Company that you are associated with, in any capacity. Further, where you are sharing the Identification Document details of the other insured, you hereby state that you have been duly authorized by the insured to submit their Identification Document number and details, and that they have consented to our use of such Identification Document number and details to link all the policies of the Company that they are associated with.

 

Link to other website

This page may contain certain hyperlinks to other websites. While Reliance Health Insurance website/app is subject to this privacy statement, we are not responsible for the privacy practices or the content of any other website that are linked to or from this website/app. Any information you provide to these third parties will be subject to their respective privacy policies. We therefore recommend that you read the privacy statement for each third party site you visit.

Security Measures

Only authorized personnel have access to your information. Our systems and procedures are designed to prevent the loss, misuse, unauthorized access, disclosure, alteration, and destruction of your information. Our commitment to security extends to the contracts and agreements that we sign with external suppliers and service providers. We will retain your information only as long as is required for the purposes for which it was collected and/or any legal or regulatory requirements. We shall only make use of, disclose and/or store your Personal Information in a secure and confidential manner.

We follow generally accepted industry standards to protect the personal information submitted to us. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use industry best practices to protect your personal information, we do not guarantee its absolute security.

 

Changes In This Privacy Statement

We reserve the right to modify this privacy statement at any time, in the event that we do so, the updated statement shall be posted on our website/app and it will be incumbent upon you to review the same periodically. However, If we materially change our privacy practices we will notify you by sending an email or by posting a notice on our website/app.